Certificate in Resolving Conflict -St. Mary's University, Halifax, Nova Scotia

  • 31 Oct 2011
  • 9:00 AM
  • 01 Nov 2011
  • 4:30 PM
  • Saint Mary's University Executive and Professional Development, 1800 Argyle Street, Suite 801, Halifax, NS B3J 3N8

Certificate in Resolving Conflict   

Conflict – everyone dislikes it but ignoring it is not a solution! For managers and supervisors, it is an essential skill and one that can play a large part in creating a work environment where people can complete their work effectively. Resolving conflict is something everyone should feel confident doing. Knowing how to react in a conflict situation is a skill that can be applied in many areas of our personal and professional lives.

Understanding Conflict: Introduction to Key Concepts is recommended for anyone completing the Certificate in Resolving Conflict. This course provides the foundational theory essential to understanding the causes and impacts of conflict. If you have completed similar course work, then you can enroll directly in the certificate course work.

The Certificate in Resolving Conflict consists of four required courses that will give you an overall understanding of what conflict is, how to clarify the issues and then work towards a solution that meets everyone’s needs. You will focus on communication, mediation and negotiation. This coursework will help you understand your own conflict resolution strategies, their limitations and how to improve them.

Throughout this certificate you will explore theories and models but by applying them, understand which ones are suitable for different situations that may arise. You will learn by both doing and observing, using case studies, role plays, simulations and the experience of the instructors. The instructors will provide numerous guides, checklists and templates that will assist you when back at work. You will leave understanding how to deal with conflict situations, learning how to prevent them from escalating and being able to minimize their negative effects.

The Certificate in Resolving Conflict will equip you with the knowledge, skills and confidence to address conflict appropriately. Imagine benefitting from a win-win approach for yourself, those you interact with and your organization as a whole.


The certificate must be completed within a two-year period.  Participants must complete all four required seminars.

8-DAY CERTIFICATE, 9:00 am – 4:30 pm



Understanding Conflict:  Introduction to Key Concepts Discover the causes of conflict and why effectively resolving conflict is critical

  • 2 DAYS

October 31 - November 1, 2011

February 6 - 7, 2012

May 14 - 15, 2012     


Conflict Communication Skills Toolbox – Learn how to communicate effectively within conflict

  • 2 DAYS

    January 25 - 26, 2012

    June 20 - 21, 2012     

Mediation Skills – Learn how to guide disputing parties to a mutually beneficial and respectful agreement

  • 2 DAYS

    December 6 - 7, 2011

    May 22 - 23 , 2012

Negotiation and Dispute Resolution – Get hands-on opportunities to negotiate, mediate and/or litigate

  • 2 DAYS

    March 21 - 22, 2012

    May 31 - June 1, 2012

What to do When Conflict Happens – Clarify the issues to determine the best course of action

  • 2 DAYS

    November 21 - 22, 2011

    February 27 - 28, 2012

    April 23 - 24, 2012

*Register for the Certificate in Resolving Conflict and receive a discount of $400 off the regular price of your fourth seminar.

ADR Atlantic Institute

Box 123,  Halifax, NS

B3J 2M4

E-mail:   admin@adratlantic.ca

(ADR Atlantic operates a VIRTUAL OFFICE and does not use a telephone line -- email is the primary communications tool)

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