Managing the Difficult Conversation

  • 02 Nov 2011
  • 9:00 AM - 4:30 PM
  • Battery Hotel, St. John's

Whether we have to complain about noise from our neighbour, discipline an employee, deal with interference from grandparents on parenting style, confront a co-worker about their offensive behaviour, we are confronted with conversations we would rather not have. For some, these conversations can cause significant levels of stress and fear, especially when we try to avoid them. This course will give you ideas and strategies for managing these conversations effectively. Activities include case studies, exercises and role plays.

Instructor: Bui Petersen

Cost: $295 + HST (Lunch and refreshments included)

Time: 9 am to 4:30 pm

Location: Battery Hotel, 100 Signal Hill Road, St. John’s, NL

For more information and to register visit www.cnad.ca

ADR Atlantic Institute

Box 123,  Halifax, NS

B3J 2M4

E-mail:   admin@adratlantic.ca

(ADR Atlantic operates a VIRTUAL OFFICE and does not use a telephone line -- email is the primary communications tool)

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