Resolving Conflicts at Work

  • 07 Dec 2011
  • 9:00 AM
  • 08 Dec 2011
  • 4:30 PM
  • Battery Hotel, St. John's, NL

Managers and executives regularly spend more than 24% of their working time dealing with interpersonal conflicts. In a high-conflict environment, that figure is likely to be much higher, perhaps 50% or more. Knowing how to manage a workplace’s interpersonal dimension is a critical skill for managers as well as employees.

Conflicts are likely whenever we work with other people. Much of this conflict is creative and helps us solve problems and craft innovative ideas. Although conflicts are natural, they can also be destructive. Not only do they get in the way of us doing our business, they also have the potential to undermine entire organizations if people do not have the skills to manage them.

This seminar will introduce you to new ways of looking at conflicts. You will learn to reflect on your own attitudes and behaviours and to use tools to effectively resolve the conflicts you face. Activities will include case studies, exercises and role-playing.

A must for managers, supervisors and anyone else who works with people.

Instructor: Bui Petersen

Cost: $575 + HST (Lunch and refreshments included)

Time: 9 am to 4:30 pm

Location: Battery Hotel, 100 Signal Hill Road, St. John’s, NL

For more information and to register visit www.cnad.ca

ADR Atlantic Institute

Box 123,  Halifax, NS

B3J 2M4

E-mail:   admin@adratlantic.ca

(ADR Atlantic operates a VIRTUAL OFFICE and does not use a telephone line -- email is the primary communications tool)

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