Dealing with Difficult People (3 days)

  • 30 May 2012
  • 01 Jun 2012
  • St. John's, NL

STITT FELD HANDY GROUP are offering this course in St. John's, NL.

The course will teach participants to:

  • analyze and prepare for a difficult conversation
  • deliver difficult messages clarly and powerfully
  • confront someone calmly and respectfully
  • manage strong emotions and angry people
  • disagree without escalating the conflict
  • overcome fears that lead to avoiding conversations
  • discuss difficult issues
  • know when and how to end a difficult conversation
  • spot personality differences

Participants earn a Windsor Law School Certificate for this course.

To register go to www.dealingwithdifficultpeople.ca and if you require additional information contact Peter Dreyer at SFHG using: peter@adr.ca

ADR Atlantic Institute

Box 123,  Halifax, NS

B3J 2M4

E-mail:   admin@adratlantic.ca

(ADR Atlantic operates a VIRTUAL OFFICE and does not use a telephone line -- email is the primary communications tool)

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