Understanding Conflict: Introduction to Key Concepts

  • 30 Oct 2012
  • 9:30 AM
  • 31 Oct 2012
  • 4:30 PM
  • World Trade & Convention Centre, Halifax, NS

Conflict is a part of life that many of us tend to avoid or fear. Dealing with difficult people and difficult situations often leaves us feeling trapped, helpless and angry. Many of us have poor role models from which to learn and we find ourselves poorly prepared to deal with conflict in both our professional and personal lives. Studies have found that:

  • Workers have feelings of anger, defensiveness, desperation, hopelessness and also mood swings;
  • 42 per cent of a manager’s time involves conflict management; and,
  • 50 per cent of people who quit their jobs cite conflict as the main reason.

The ability to handle conflict effectively is becoming an increasingly important competency at all levels within public and private sector organizations. Learn how to transform conflict into an opportunity for positive change.


This course provides participants with a foundation in conflict resolution theory, the opportunity to understand their own style of handling conflict and hands on experience in practicing conflict resolution skills that can be used to create effective dialogue and develop long lasting solutions to conflicts.


This seminar is a recommended prerequisite for the Certificate in Resolving Conflict.


What you will learn:

  • A greater understanding of the causes, triggers and impacts of conflict.
  • An increased awareness of personal conflict management styles and how these styles affect different conflict situations.
  • How to understand and apply conflict communication skills such as active listening, open questioning and assertive speaking.
  • How to raise and discuss an issue in a manner that contributes to collaboration.

Who should attend:

Anyone who works within an organization in a leadership, supervisory or human resource capacity; participates in

team or work group interactions; would like to increase their competency in understanding and dealing with

conflict in a collaborative and effective manner.


Course Information

Facilitator: Rosemary J. Nichols

Fee: $1085 + HST

Location: World Trade and Convention Centre, 1800 Argyle Street, 8th Floor


2-Day Seminar

October 30 - 31, 2012

February 11 - 12, 2013

9:00 am - 4:30 pm


ADR Atlantic Institute

Box 123,  Halifax, NS

B3J 2M4

E-mail:   admin@adratlantic.ca

(ADR Atlantic operates a VIRTUAL OFFICE and does not use a telephone line -- email is the primary communications tool)

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