Keys to Workplace Team Success

  • 29 Jan 2013
  • 31 Jan 2013
  • UPEI, Charlottetown, PEI

Course Name: Keys to Workplace Team Success

Location: Charlottetown, PE

Dates: January 29, 30 & 31, 2013

In the older economy, simple boss-follower teams depended almost totally on the skill, power, influence of a leader directing groups of individuals toward a common goal. 

The modern knowledge economy requires a shift in orientation. Because today’s problems are more complex, competition is more intense and the pace of innovations is accelerating, teams must function as cohesive systems of interdependent members. Success is not a solo sport. Leadership now requires co-creation with team members each of whom makes unique contributions but all of whom are essential to the achievement of the organization’s goals.  

Creating vibrant, innovative, collaborative teams pays huge dividends in terms of productivity and personnel well-being, retention and creativity. While the concept of “team” is simple, few teams overcome the typical dysfunctions leading to stress, workplace conflict and underachievement. 

A lively active learning approach using participant interaction, exercises, and an array of practical tools transferable to the workplace setting will be provided. 

Who should attend

Chief Executive Officers, Team Leaders, Unit Managers, Team Coordinators, Supervisors or those aspiring to these positions and conflict resolution practitioners. 

What you will learn

Day 1 Program

•·         Groups or teams? What is the difference? 

•·         Discussion: Sharing your experience with teams: the good, the bad and the ugly

•·         Team as a system, and the balance between performance and relationships

•·         Overview of the common dysfunctions of a team 

•·         Learning to use the Team Assessment Inventory

•·         The five keys to team success

•·         Key 1: Trust
  - The main barriers
  - Behaviours that generate team trust
  - Types of trust and group exercise

•·         Key 2: Constructive conflict
  - The main barriers
  - Ground rules for constructive team conflict
  - The team leader’s role and group exercise


Day 2 Program

•·         Key 3: Getting commitment 
  - The main barriers
  - Components of commitment
  - Tools for generating commitment and group exercise       

•·         Key 4: Accountability 
  - The main barriers
  - Motivators for accountability
  - Tools for generating accountability and group exercise

•·         Key 5: Attention to results 
  - The main barriers
  - Reconciling team goals and personal goals
  - Progress indicators and group exercise.

•·         Participant survey for Day 3 choices. 

Day 3 Program

On Day 3 participants will be offered choices among the following reinforcements to team success….

•·         Consultants Forum: Participants may offer case situations for diagnosis and advice by the class.

•·         How collegial is my team? Team Relationship Survey Tool 

•·         How do we deal with conflict? The Conflict-Handling Mode instrument in teams

•·         How can we conduct meetings that engage all members?

•·         How does the Interest-Based Model of problem-solving work in teams?



Verner Smitheram

Credit hours

21 hours credit in the Certificate in Conflict Resolution Studies

Course fee

$769/$749. Participants enrolled in the Certificate in Conflict Resolution Studies are eligible for the reduced course fee.

To register visit


ADR Atlantic Institute

Box 123,  Halifax, NS

B3J 2M4


(ADR Atlantic operates a VIRTUAL OFFICE and does not use a telephone line -- email is the primary communications tool)

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